A Moment of Pause: Time to Cultivate Trauma Informed Communication
A series of coaching clinics for service provides, trainers, facilitators and coaches who work with schools to grow our trauma informed school crisis leadership & communication skills
How might we increase our skills, knowledge, and communication abilities to help our people recover, process information, and navigate uncertainties?
April 3, 10, 17, and 24, 2023
10:00 a.m. – 12:00 p.m. PT / 1:00 p.m. – 3:00 p.m. ET
view your time zone
Online via Zoom
Leading through a crisis requires that we communicate in ways that are clear, transparent and prioritize the health and well-being of the workforce. Trauma-informed communication during, through, and after a crisis acknowledges that how you frame and deliver information will influence how people will experience events and circumstances. Leaders must be highly attentive or they risk inadvertently exacerbating distress in how they communicate.
Under crisis, people have fewer resources and decreased capacity for processing difficult information. Unless we find better ways to communicate about difficult matters and process them adequately, we will constantly stay caught in the cycle of reliving and holding on to old injuries that prevent our healing.
In our highly downloaded guide, “Trauma-Informed COVID-19 Leadership Practices for Recovery & Renewal,” we discuss trauma informed and healing centered leadership competencies (relational leadership, trauma informed communication, mindfulness & reflection, and radical self-inquiry & critical inquiry).
This series of coaching clinics focuses on trauma – informed communication after a big experience (e.g., crises). Throughout four facilitated sessions, SCRR Field Coach Antoine Moore leads you through a combination of content learning, practice, and reflection.
Sessions
- Session 1 on April 3, 2023: Staging and Opening (how to have productive conversations that are trauma-informed)
- Session 2 on April 10, 2023: Content and Connection (Building capacity to stay in positive relationship while under stress)
- Session 3 on April 17, 2023: Motivation and Metabolization (Attending to the “meaning” of your communication for others, especially when you sometimes have a bigger reaction than you were expecting)
- Session 4 on April 24, 2023: Repair (How to repair the effects of communication ruptures that can occur in crisis response and get back to positive relationships to recover)
In each session, you’ll be invited to share training, facilitation, and coaching dilemmas and learnings, receive peer coaching from SCRR staff and fellow cohort members, and take time to process how to hold space for yourself and those you serve.
Learning Goals
Together we will…
- Understand how to remain grounded and centered even amidst heavy emotion
- Cultivate the ability to focus on communication and relationship at the same time
- Practice strategies for responding with equanimity even during big reactions and to better understand how to do repair, when necessary
Resources (priming resources for participants)
Intended Audience
- Service provides, trainers, facilitators and coaches who work with schools
Frequently Asked Questions
- Is this program eligible for Continuing Education Hours (CEH)? CEHs are not available as this is not a training but a coaching space
- Will this offering be recorded? Sessions will not be recorded
- Do I need to attend all four sessions? We prefer you attend them all, but it is not necessary
- Who can I contact if I have additional questions? Email us at scrr [at] cars-rp.org with “A Moment of Pause” in the subject line.
Testimonials
After attending the training in the Fall of 2022, participants shared what they took value in and planned to implement into their own trauma-informed communication practices in their workplaces:
“I learned excellent strategies for facilitating conversations between people who have experienced trauma and for those who are responding to them who have their own trauma and responsibilities”
“This has been a transformative experience. Just as the title states, to take a moment of pause. To interact with peers, tap into self-reflection and growth. The skills, awareness and knowledge will continue to come into play with future interactions with internal and external community.”
Faculty

Antoine Moore (he/him/his), MA, MPP
Antoine is at heart a catalyst for learning and development, having done some form of individual or organizational capacity building for 20 years. In the past, he worked as a life coach, nonprofit consultant, facilitator, manager, and creative arts therapist. Antoine has great passion for helping others create trauma-informed systems and education settings. His perpetual question is how to set up creative, responsive contexts where people can bring forth their best thinking and being. Antoine loves language and culture and has a goal to become conversant in seven languages before he retires.